How To Cancel Avast Subscription
Avast auto-renewal is a recurring billing system which will automatically charge your credit card or PayPal account. While for the most it is very handy as you don’t need to care about your license expiration and renewal, for others it may be a big problem when they are not using Avast anymore but they are still paying for it.Most of Avast users have no clue they signed up for the auto-renewal. It’s just a small sentence (‘ Renewal: Automatic‘) they agreed during the initial purchase as seen in the screenshot below.
Pre-selected Auto-Renewal in the Avast Checkout Operated by Digital RiverThat’s why we put together this guide which will explain to you how to cancel upcoming auto-renewal or even how to get your money back (refunded) if you have been already charged. 3 Ways How to Cancel Avast Auto-RenewalThere are three ways how to cancel the automatic renewal. You can do it yourself immediately via Digital River order portal or Avast Account – that works for both Avast official distributors Digital River and Nexway. Solution#1 – Disable Automatic Renewal via Order Portal (Digital River only)If you have purchased Avast via Digital River you can use their order portal to cancel the automatic renewal. Go to the Digital River order portal at and enter your order number and password.
Both can be found in the original e-mail you received after your purchase from address avast@digitalriver.com with the subject ‘ Avast – Order Confirmation (Order #YOUR-ORDER-ID)‘. Confirm by clicking on ‘ find order‘. Once you will find your order details click on ‘ Manage Subscription‘. On the subscription details page find the line ‘ Automatic Renewals‘ and switch it from ‘ On‘ to ‘ Off‘.
Confirm by clicking on ‘ Disable Automatic Renewal‘ link on the pop-up message. Now your automatic renewal is canceled and you should see ‘ Off‘ in the ‘ Automatic Renewals‘ line. Same as in the screenshot below. You should also get a confirmation e-mail with the subject ‘ Avast – Auto-Renewal Feature Has Been Stopped ‘.
Disable Automatic Renewal via Order Portal (Digital River only) Solution#2 – Disable Automatic Renewal via Avast Account (both Digital River and Nexway)If for some reason (e.g. You can’t find your order) the first solution is not working, you can also disable automatic renewal through the Avast Account. Open your Avast application and go to Avast Account by clicking on the link ‘ Sign in‘ or your e-mail in the top-right corner.
Login or create Avast Account and make sure you are using the same e-mail you have used for the original purchase. In the ‘ Licenses‘ section find button ‘ Your licenses‘ and click on it.
Cancel Avast Auto Renewal
Now you should see all your licenses associated with Avast Account (e-mail). Find the one which says ‘ AUTO-RENEWAL LICENSE‘ and click on ‘ Cancel Auto-renewal‘ (see the screenshot below). Confirm by clicking on ‘ Deactivate Auto-renewal Subscription‘.
After you get the confirmation your automatic renewal is canceled. You should also get a confirmation e-mail with the subject ‘ Avast – Auto-Renewal Feature Has Been Stopped‘. Disable Automatic Renewal via Avast Account Solution#3 – Ask Avast Support to Disable Automatic Renewal (both Digital River and Nexway)In case any of the solutions above didn’t work, you can always contact Avast Support and ask them to cancel your auto-renewal. Go to link and fill in the information with the cancel request.
It is important to use the same e-mail you have used during the original purchase. Wait for the Avast Customer Service response to confirm the cancellationHow to Get a Refund for Avast Auto-Renewal ChargeIf you missed the chance to cancel the automatic renewal before the actual charge, you can always ask for a refund within 30 days after you have been charged. Go to link and fill in the information with the refund request.
It is important to use the same e-mail you have used during the original purchase. Wait for the Avast Customer Service response to confirm the refundAdditional NotesAlthough we have used Avast Free Antivirus 2019 screenshots in this article, these steps are also applicable for all Avast Antivirus solutions (i.e. Also for Avast Pro Antivirus, Avast Internet Security, or Avast Premier) running the.Steps are relevant for all Windows versions – Windows XP, Windows Vista, Windows 7, Windows 8, Windows 8.1 and Windows 10 (including Anniversary Update). Comprehensive fansite about Avast Antivirus 2019 – the World's most popular antivirus.Useful tips & tricks, latest news, comparison reviews, and much more. All content is focused on the latest 2019 version.We are covering all products from Windows (Free Antivirus, Pro Antivirus, Internet Security, and Premier), to Android (Mobile Security) or iOS (SecureLine).You can leave us a comment/question to any of the pages.
We will be more than happy to help you!Please note we are not an official AVAST website – that you can find at.